2021 ipaa national conference
RIDING THE WAVE OF SERVICE TRANSFORMATION
29-30 NOVEMBER
HILTON HOTEL, BRISBANE
THAT'S A WRAP FOR the 2021 ipaa national conference
The premier public sector event in Australia.
Thank you to everyone who participated in the 2021 IPAA National Conference.
Attendees (both in-person and virtual) may now access the Event Recording.
To stay up to date about the 2022 IPAA National Conference to be held in Canberra, visit the IPAA National website.
2021 Conference Theme
2020 was a year of tumultuous change in which governments were front and centre.
As the pandemic took hold, communities looked to their governments to protect their health and provide for their economic security.
Around the globe, governments accelerated the delivery of digital contactless services, data analytics was elevated with greater sharing and use of real-time data to inform policy, collaboration across organisations and sectors occurred more quickly for greater community impact, and in countries where the health pandemic was better managed, the public’s trust in government rose to levels not seen for decades.
In this hyperconnected world, can governments keep up with the rapid changes in technology and the ever-rising demands from communities for highly personalized 24/7 services?
How well positioned are Australian public sectors to ride this wave of extraordinary change, and further advance service transformation for communities and democratic governance?
about the event
The 2021 IPAA National Conference was held in Brisbane on November 29 and 30.
Riding the wave of service transformation brought together an Australian-wide audience of public servants at all levels of government, together with others engaged in public purpose work from the community, industry and university sectors.
SPEAKER LINE-UP
Distinguished Professor Genevieve Bell AO
Director of the 3A Institute (3Ai) and Florence Violet McKenzie Chair, Australian National University
Jamila Gordon
CEO and Founder, Lumachain
Dr David Rock
Co-founder and Chief Executive Officer NeuroLeadership Institute
Dr Alex Antic
Data & Analytics Leader, Advisor, Strategist
Melissa de Zwart
Professor (Digital Technology, Security and Governance), Jeff Bleich Centre, Flinders University
Pete Williams
Chief Edge Officer, Deloitte
Fiona da Silva
General Manager Portfolio Solutions and Engineering, Australia Post
Dr David Gruen
Australian Statistician
Andrew Spina
Acting Chief Customer and Digital Officer, Queensland Department of Communities, Housing and Digital Economy
Julie Hockey
National Manager, Face to Face Service Design, Face to Face Transformation, Services Australia
Ian Stewart AO
President, IPAA Queensland
Dr Gordon de Brouwer PSM
IPAA National President
Kate Hillman
EY Oceania People, Place and Culture Leader, People Advisory Services QLD
Sharyn O'Neill
Public Sector Commissioner, WA
Adam Fennessy PSM
Commissioner, Victorian Public Sector Commission
Vicki Telfer
NT Commissioner for Public Employment
Kathrina Lo
NSW Public Services Commissioner
Dr Damian West
Deputy Director-General, Workforce Capability and Governance and Workplace Safety and Industrial Relations, Chief Minister’s Directorate, ACT
Megan Barry
Acting Deputy Commissioner, Queensland Public Service Commission
Sarah Kanowski
Host ABC Radio Conversations
Event Moderator
event partners
Supported by
Sponsored by
Opening Keynote Sponsor
Session Partner
Break Sponsors
IPAA National Partners
Contact the event organisers
Disclaimer:
The program for the 2021 IPAA National Conference is correct at the time of publication. However, IPAA Queensland reserves the right to change dates, the program and speakers without notice as a result of circumstances beyond its control. In the event that any law, regulation or direction is likely to substantially affect hosting the physical Conference, then IPAA Queensland in its discretion may decide to continue the Conference as a virtual event only. By participating in the IPAA National conference you consent to being filmed, taped, interviewed, photographed, and recorded (the "Recordings”) during and in connection with the Conference, its partners, sponsors and representatives. You also agree that IPAA Queensland and IPAA National may use, publish, edit and incorporate any Recordings as they deem fit to use them.